We require a 24 hour notice if you are unable to make it to your appointment. You can reschedule online, give us a call or shoot us a text to let us know that way your spot can be awarded to another client wanting to schedule. No Calls and No Shows will be charged 50% of appointment total but will have a 7 day grace period to come in and have service/s previously booked performed only having to pay for the remaining balance. After the 7 days from original appointment date deposit will be kept and you will be required to pay full price on your next visit. By booking with GLO you are agreeing you understand and are complying with this policy.